Describe an incident where someone apologised to you. You should say:
– Who was it?
– When was it?
– What did the person say?
– Why was this incident memorable to you?
I am not really one of those people who seek apology from others, even
in situations when an apology is due. I am sure that there are many
people like me. But that doesn’t necessarily deter the more polite who
like to apologize just like the banker who apologized to me the other
day.
Anyway, it was about a few months ago when I had to go to a bank in my hometown in order to get a copy of my bank statement. I needed that bank statement because I was applying to get a visa to visit one European country. But, in my town, getting a bank statement from any bank was a herculean task. And, this is due to the fact that the bank officials have to take care of thousands of customers every day. So, when I entered the bank to get my bank statement, I knew that my patient was going to be fully tested, and I was fine with that.
But, what I wasn’t fine with, however, was that I had to go and talk to at least 5/6 bank officials to find about the officer who actually was authorized to give me my bank statement. Then, eventually, the waiting game started to test my patience, and I also kept waiting like a gentleman. After all, I needed to get my bank statement. Finally, after almost an hour, my turn came to visit the banker who would give me the bank statement. As soon as I reached near the desk of the officer, I politely asked him what took him so long. He understood my frustration and immediately apologized to me for the delay, saying that they were having some problems with their computer servers.
Anyway, the act of apology suddenly made me feel better even though I knew that I was going to wait for a long time to get my bank statement. I also felt that I couldn’t actually blame any single person for that unfortunate delay as the very system was slow, even though I was sincerely praying and hoping that they would do something to expedite their work process.
– When was it?
– What did the person say?
– Why was this incident memorable to you?
Model answer
Anyway, it was about a few months ago when I had to go to a bank in my hometown in order to get a copy of my bank statement. I needed that bank statement because I was applying to get a visa to visit one European country. But, in my town, getting a bank statement from any bank was a herculean task. And, this is due to the fact that the bank officials have to take care of thousands of customers every day. So, when I entered the bank to get my bank statement, I knew that my patient was going to be fully tested, and I was fine with that.
But, what I wasn’t fine with, however, was that I had to go and talk to at least 5/6 bank officials to find about the officer who actually was authorized to give me my bank statement. Then, eventually, the waiting game started to test my patience, and I also kept waiting like a gentleman. After all, I needed to get my bank statement. Finally, after almost an hour, my turn came to visit the banker who would give me the bank statement. As soon as I reached near the desk of the officer, I politely asked him what took him so long. He understood my frustration and immediately apologized to me for the delay, saying that they were having some problems with their computer servers.
Anyway, the act of apology suddenly made me feel better even though I knew that I was going to wait for a long time to get my bank statement. I also felt that I couldn’t actually blame any single person for that unfortunate delay as the very system was slow, even though I was sincerely praying and hoping that they would do something to expedite their work process.
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