Task-2
You should spend about 20 minutes on this task.
Write at least 150 words.
Write at least 150 words.
You have purchased a product on a website and received a different product. Write a letter to the company. In your letter
– Describe the product you ordered
– Explain why you aren’t satisfied with the product you received
– Let them know what actions you expect them to take
Task-2
You should spend about 40 minutes on this task.
Write at least 250 words.
Write at least 250 words.
Buying things on the Internet, such as books, air tickets and groceries, is becoming more and more popular.
Do the advantages of shopping in this way outweigh the disadvantages?
Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Dear Sir or Madam:
A week ago I ordered a smart TV, a mobile phone and some accessories from your outlet. I was excited when I ordered these items and got your assurance that I would receive them in three days but very disappointed not to receive them yet. I am hoping that you will complete the shipment by tomorrow.
In relation to the specifics of the order, I purchased a Sony smart TV, a Samsung mobile phone, a screen protector, a memory card and a pocket router from your outlet 'Gadget and Goods' on July 18th. I paid using my Visa Credit card. The order number is 8683201 and I am attaching a copy of my receipt.
Since you did not have the specific model of the TV and silver colour mobile phone at your outlet, you agreed to send the items to my home address before 21st July. Unfortunately, seven days have already elapsed and neither did I receive the goods nor did I hear from you.
As a solution, and because I am a regular customer of your store, I am hoping that you will send my products by tomorrow. Otherwise, I would like to cancel my order. I will contact my bank to reverse the credit card payment if I do not hear back from you in regards to this within a day.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Yours faithfully,
Michael Keaton
Task-2
E-commerce has dramatically changed the way people do business and purchase products and services. With billions of Internet users, online shopping is no longer a theory, rather it has changed people’s lifestyle and buying habits to a great extent. With the exception of few disadvantages, online shopping has tremendous benefits and it will dominate the global business even more in the coming days to make people’s life easier.
To begin with, online shopping enables consumers to get a service or a product from home. They no longer need to travel a long distance or wait in a long queue to pay their bills or withdraw cash. With the widespread use of the hand-held smart devices and the Internet, shopping is just a few finger taps away. This saves valuable times and enables people to use plastic money which is more secure than conventional transactions. Moreover, online banking, ticket booking system, e-payment and online-subscriptions facilitate mass people to avoid traffic congestion and help maintain a green environment. From a business owner’s perspective, online shopping permits them to run the business 24x7 and without the need for any extra staff, utility bills and so on. This permits them to offer products at a more competitive price. Furthermore, consumers enjoy a great freedom to purchase global products from renowned websites like eBay and Amazon and compare the quality and price of a product before making a purchasing decision. Perhaps the most noticeable benefit of this trend is the unparalleled opportunity it has brought for ordinary people to open their own online shops and run small businesses online. This would never have happened without the boom of online business trends.
Among the drawbacks of online shopping, identity theft and digital scams are more common. Careless use of a credit card or sensitive personal information can often invite intruders and hackers to harm someone. Finally, online shopping does not allow someone to physically inspect a product before buying it and this often leads to customer dissatisfaction. However, these demerits can easily be avoided by being cautious and relying on reputed brands.
To conclude, the overwhelming benefits online shopping offers far outweigh the few demerits it has. I personally am an online shopper and I believe that this has immensely improved our freedom of shopping and lifestyle.
Model answer
Task-1
A week ago I ordered a smart TV, a mobile phone and some accessories from your outlet. I was excited when I ordered these items and got your assurance that I would receive them in three days but very disappointed not to receive them yet. I am hoping that you will complete the shipment by tomorrow.
In relation to the specifics of the order, I purchased a Sony smart TV, a Samsung mobile phone, a screen protector, a memory card and a pocket router from your outlet 'Gadget and Goods' on July 18th. I paid using my Visa Credit card. The order number is 8683201 and I am attaching a copy of my receipt.
Since you did not have the specific model of the TV and silver colour mobile phone at your outlet, you agreed to send the items to my home address before 21st July. Unfortunately, seven days have already elapsed and neither did I receive the goods nor did I hear from you.
As a solution, and because I am a regular customer of your store, I am hoping that you will send my products by tomorrow. Otherwise, I would like to cancel my order. I will contact my bank to reverse the credit card payment if I do not hear back from you in regards to this within a day.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Yours faithfully,
Michael Keaton
Task-2
E-commerce has dramatically changed the way people do business and purchase products and services. With billions of Internet users, online shopping is no longer a theory, rather it has changed people’s lifestyle and buying habits to a great extent. With the exception of few disadvantages, online shopping has tremendous benefits and it will dominate the global business even more in the coming days to make people’s life easier.
To begin with, online shopping enables consumers to get a service or a product from home. They no longer need to travel a long distance or wait in a long queue to pay their bills or withdraw cash. With the widespread use of the hand-held smart devices and the Internet, shopping is just a few finger taps away. This saves valuable times and enables people to use plastic money which is more secure than conventional transactions. Moreover, online banking, ticket booking system, e-payment and online-subscriptions facilitate mass people to avoid traffic congestion and help maintain a green environment. From a business owner’s perspective, online shopping permits them to run the business 24x7 and without the need for any extra staff, utility bills and so on. This permits them to offer products at a more competitive price. Furthermore, consumers enjoy a great freedom to purchase global products from renowned websites like eBay and Amazon and compare the quality and price of a product before making a purchasing decision. Perhaps the most noticeable benefit of this trend is the unparalleled opportunity it has brought for ordinary people to open their own online shops and run small businesses online. This would never have happened without the boom of online business trends.
Among the drawbacks of online shopping, identity theft and digital scams are more common. Careless use of a credit card or sensitive personal information can often invite intruders and hackers to harm someone. Finally, online shopping does not allow someone to physically inspect a product before buying it and this often leads to customer dissatisfaction. However, these demerits can easily be avoided by being cautious and relying on reputed brands.
To conclude, the overwhelming benefits online shopping offers far outweigh the few demerits it has. I personally am an online shopper and I believe that this has immensely improved our freedom of shopping and lifestyle.
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